Thank you for choosing Clareca Furniture.

1. Cancellation & Returen & Exchange Period

Requests must be submitted within 14 days of the order date or the date the product is received
Unfortunately, after 14 days, we are unable to offer a cancellation,refund or exchange.

2.For Cancellation

As most items are processed and ordered upon purchase (including supplier procurement and logistics arrangements), we do not offer unconditional cancellations.

3. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The product must be in the same condition as when it was received
  
• Unused, unworn, free of stains, damage, or wear
  
• Tags must remain attached and the item must be in its original packaging
  
• A valid receipt or proof of purchase is required
  
• To ensure the product can be resold, all returned items must remain in like-new condition.

4. Restocking Fee

Due to the nature of large furniture and mattress or special order items, cancellation or returns require handling, restocking or inspection, A restocking fee will apply as follows:

• Cancellation or Unopened returns: 20% restocking fee
  
• Opened or unpackaged returns: 50% restocking fee
  

Clearance items, custom-made products, and special orders are considered Final Sale and are not eligible for return or exchange.

5. Transportation Costs

• Customers are responsible for all return transportation costs
  
• Items must be returned to our warehouse by the customer or by an arranged carrier
  
• Original delivery and shipping charges are non-refundable
  

6.Mattresses

All Queen-size mattresses, as well as certain other mattress sizes, may be exchanged within one week provided that the plastic packaging has not been opened. For customer health and hygiene reasons, mattresses cannot be returned or exchanged once the packaging has been opened. This policy ensures that we do not resell used or open-box mattresses under any circumstances.Tempur-Pedic attresses are not eligible for exchange under any ircumstances.

7. Damaged or Incorrect Items

If you receive an item that is:

• Damaged
  
• Incorrectly delivered
  
• Missing parts
  

Please contact us within 48 hours of delivery and provide photos or supporting information.

We will arrange, as appropriate:

• Exchange
  
• Repair
  
• Replacement parts
  
• Other reasonable solutions
  

Please note that the final resolution method will be determined by Clareca Furniture or the manufacturer, depending on the situation.

8. Refund Process

To request a return or exchange, please complete the return request form on our website and email it to:

info@clareca.com

You may also contact our after-sales service team for assistance.

Once the returned product has been inspected and approved, refunds will be issued to the original payment method.

• Credit card refunds typically take 5–10 business days to process
  
• Restocking fees and return transportation charges will be deducted from the refund amount
• If you wish to request a return or exchange (where permitted), please download and complete our Cancel/Return/Exchange Request Form and email it to info@clareca.com. Once your request has been reviewed and approved, we will contact you to arrange the next steps.